Comair announced on Tuesday that it will suspend all kulula and British Airways flights in South Africa from 26 March.
They will shut down all operations as part of President Cyril Ramaphosa’s directive to put the country in lockdown from Thursday.
All their employees will stay at home from 27 March to 17 April – and will resume flights from 19 April.
Comair will try and accommodate customers wanting to travel over the next two days, subject to availability and fare differences.
“We do however encourage customers, who will not be using their flight tickets or would like to change their flight booking to a later date, to email us their booking details, with the new dates or a request for a credit.”
Customers who wish to change their travel date can do so for free; no change of booking fee will be charged; only a fare difference may apply.
Customers who do not wish to travel can cancel their flight and will receive a credit to the value of their flight, valid for 12 months from date of issue. A credit or rebooking/re-routing without a change of booking fee, will only apply to tickets issued on or before 23 March 2020, for travel until 17 May 2020.
For more information on their commercial policy, as well as information required in the email, please visit their websites, www.kulula.com or www.comair.co.za. Because of an expectant high call and email volume, Comair asks for patience in replies.
“The far-reaching measures designed to curb the spread of this disease in South Africa requires all of us to change the way we do business, serve our customers and interact with each other socially and in the workplace,” says Comair CEO Wrenelle Stander.
“We remain in close contact with various industry partners, relevant regulators and health authorities to ensure we abide by all regulations and remain responsible and proactive in preventing the virus from spreading.”